Information on Furniture Delivery, differences between Premium and Standard Delivery and delivery times can be found on our delivery page.
No unfortunately all items must be returned to our dispatch located at 12 Upward Street Leichhardt Sydney NSW. See our returns page.
Unfortunately, we cannot process returns for store purchases online. Further information regarding Returns and Cancellations is located on our returns page.
Refunds generally appear on you credit card statement in one to two billing periods. If you pay be credit card your refunds will take the form of a credit back to the same card used to make the original purchase. Further information regarding Returns and Cancellations is located on our returns page.
Information on Returns and Cancellations is locatedreturns page.
If you have “Finalised your order” and decide you do not want to complete the order, you can leave the ordering process at anytime before you ‘submit order’ by using your browser’s back button, the ‘back’ link, or clicking on the logo at the top of the page to return to the homepage. Once you have submitted your order, it can only be cancelled via phone or email on get-in-touch/ page. Please note that we cannot cancel an order online if it’s already in the delivery process. To enquire about cancelling or changing an order that’s already been placed or paid, please call (02) 9698 8860, and if you are a Retail or Trade Customer call (02) 9564 1555 for Wholesale.
To place an order offline for our product please call (02) 9698 8860 if you are a Retail or Trade Customer, or (02) 9564 1555 for Wholesale. Please understand we do require written confirmation for an order, either by a simple email or facsimile (02) 9698 8861 for Retail/Trade Customers, or (02) 9564 1755 for Wholesale.
Once you have submitted your order a confirmation email will be sent advising that we have received your order. You may choose to print this for your records. We will contact you to advise the status of your your order either via email or phone within 48 hours.
Once you submit your order an email will confirm we have received your order. A customer service representative will send an ORDER INVOICE within 48hrs advising inventory status, including an expected shipping date and delivery time frame and associated costs for delivery (based on your “Delivery Order Form“). If the item is currently out of stock, you will be advised of the next available stock and given the option to back order the item. Occasionally, we find that an in-stock item is damaged or defective when we fill an order and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we’ll strive to fulfill your order promptly and we’ll also notify you immediately.
Yes you can, just complete the shipping address at checkout.
For your convenience, items are held for a single delivery and delivered when all furniture items on the order are available. We can deliver goods in stock at the time of purchase however a second delivery charge will be applicable when the back ordered stock arrived.
We ship La Maison products from Sydney to other states and regional areas. Contact us on 1 300 000 28 to arrange shipping.
At this time we are unable to process store merchandise credits online.
Items are charged to your credit online when you make a purchase. If an item is temporarily unavailable and you wish to back-order the item, we require a 30% deposit and the balance will be charged when it is delivered.
We accept Visa, MasterCard – American Express is accepted however a surcharge applies.
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.
Yes, to make a purchase on the site you are required to register an account. This is required to facilitate the order process and to take advantage of other personalisation features, such as accessing your order history and tracking your order. Additionally, when we have special offers, our registered users will be among the first to know. Registering with us is simple. All we need is your email address and a password. You can register here
Our current furniture collection is represented online. Certain smaller or seasonal items may be available instore or through our stockist. If you have any questions, please call (02) 9698 8860.
We make every attempt to have consistent pricing throughout our stores, our catalogue, and our website. In the event you find a discrepancy in pricing, please call (02) 9698 8860 if you are a Retail or Trade Customer or (02) 9564 1555 for Wholesale.
We support all 2019 web browsers. To view all the features on our site, you must accept cookies and enable. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.
Contact the Surry Hills Retail store to place an order (02) 9698 8860 for Retail Customers.
You can contact one of our Retail Stockists or our Flagship Retail Store in Surry Hills, Sydney to check if they have the product on the showroom floor. Simply call (02) 9698 8860.
Our range is large and seasonal and not all stores carry the same product range. If you see a product in-store at one of our retail partner stores it is best to deal direct. If you see a particular product on-line you can order it through the retail partner store.
The range changes constantly and is updated with new products. Once the product has sold out it may be removed from the website, and if you require further confirmation regarding a product that no longer appears on our website please call (02) 9698 8860.
Please contact us online, or call the stockist nearest you.
You can change your mailing and email address by signing in to your account area and clicking the appropriate links.
No, we will never share your information with 3rd parties.
At the bottom of each email is a link that says ‘unsubscribe from this list’. Click on the link and follow the simple instructions provided. Alternatively you can sign in to your account and update your subscription preferences.
To receive a personal response, contact us here. If you have a question that we did not address, please call (02) 9698 8860 for Retail Customers or (02) 9564 1555 for Trade Customers.
We have a “Design Partner” Program for Qualified Independent Interior Designers and Interior Decorators. Please contact us here if you are interested. Be aware that the high volume of requests received may delay our response to your inquiry.
For questions we haven’t answered, or information we haven’t provided, please get-in-touch page. We welcome your comments and suggestions.