Welcome to the La Maison Castle Hill website. Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. These terms and conditions and any contract including them is governed by the law of the state in which the seller accepts the buyers order and thus both submit to the jurisdiction of the courts of that state.
Thank you for choosing a La Maison product. We will be happy to advise on the product best suited to your needs. Our pieces may be hand crafted and hand finished to provide the unique La Maison look and may vary in measurement and finishing colour. As timber is a natural product, each piece may be different and vary over time with exposure to light and use.
Natural imperfections are normal and may include knots, grain and surface texture. Products have a standard, one year warranty on manufacturing faults. La Maison is not responsible for the condition of furniture that has been used inappropriately, or in a commercial situation, the use of our product is not suggested in high traffic commercial applications. Claims will not be accepted outside of the 1 year warranty.
A quotation is not to be construed as an obligation to sell but merely an invitation to buy. There is no contractual relationship until the trader accepts the buyers order in writing and/or accepts a deposit / payment to proceed to supply the goods. The delivery cost is a guide only. Quotations do not hold stock, thus items quoted can only be guaranteed in stock for that day only.
Your written purchase and/or deposit is confirmation of your order and is binding to the La Maison terms and conditions and we do not exchange or refund for change of mind. La Maison accepts Visa, Mastercard, American Express, Paypal, Zippay, Afterpay & direct deposit bank transfers.
When deposit has been paid, a contract has been entered into and the trader may be entitled to retain all or part of your deposit. This can vary, depending on time spent on the transaction and work involved, so as to compensate the trader for this time.
Orders for goods that are in stock must be paid for and collected / delivered within two weeks unless otherwise confirmed in writing. If the goods have not been paid for and collected within this time frame, a courtesy call will be made. Goods not collected or delivered within this period may incur a storage fee determined by, and at the discretion of La Maison, of the total value of the order.
La Maison reserves the right to cancel an order, retain the deposit received and resell the items. All goods remain the property of La Maison until paid for in full. Arrival / shipping times are quoted in good faith, but we are not responsible for unseen delays in manufacturing and shipping and we will endeavour to advise when such delays occur.
All floor-stock, ex display and clearance items are purchased in “as is” condition. Some floor-stock, ex display and clearance items may warrant a discount, these items are non-refundable and sold in an “as in” condition. It is the responsibility of the customer to inspect these items prior to purchase. Any damage incurred from the transportation and/or in-home use of floor-stock/ ex-display and clearance items is not the responsibility of La Maison. The sale of floor-stock, ex display and clearance items is at the discretion of La Maison staff.
Online orders are to be paid by Credit Card, Paypal, Afterpay, Zippay or bank deposit. Your written purchase request is a confirmation of your order and bound by our terms and conditions. Goods ordered un-inspected by the client either online or via email are also bound to our change of mind policy. Each computer displays images slightly differently and as La Maison items are handmade, each has slight variations in finish and construction.
For Design professionals, we can offer trade discounts when supplied with appropriate business registration information. Ordering must be in writing from the designer / retailer. Payment is the responsibility of the designer / retailer and it is the responsibility of the designer / retailer to advise their client of the suitability (size, finish etc) of the product for their client’s requirements. If the specified product is delivered and the client does not like the product the return of product is the designers responsibility as are any associated costs ie restocking fees.
Pricing may change without notification. La Maison has the right to withdraw an item from sale at their discretion. La Maison is entitled to take action to recover the balance owing on an invoice. The client shall be responsible for any costs incurred by La Maison to recover this money including legal costs, solicitor’s fees, court costs, bailiff’s fees and fees paid to debtor collector.
We do not refund for change of mind. Cancellations must be submitted to La Maison in writing. Cancelled orders may incur a restocking fee of 15% of the total order value and the remaining monies will be transferred to a store credit voucher, valid for use online or instore for twelve months, from the date of issue. Custom or special ordered goods ie non-standard fabrics etc, are defined as a non-stock item and are non-refundable, if cancelled, unless the item is proved to be faulty.
Refunds are entitled only if the item is faulty or has a serious flaw, that was not known at time of purchase (unless agreed to and stated on the order), does not match the description of the product, or is not fit for the use it was sold for (ie was advised waterproof and is not).
Our pieces may be hand crafted and hand finished to provide the unique La Maison look and may vary in measurement and finishing colour. We do not consider minor measurement difference or slight colour variations flaws. As timber is a natural product, each piece may be different and vary over time with exposure to light and use. Natural imperfections are normal and may include knots, grain and surface texture and distressed highlights in different areas.
All return requests must be submitted in writing within 14 days. The purchaser must inspect the items and report any concerns within 24 hours and supply to La Maison, a photo and description of the issue. Due to OH & S, we do not and are not responsible for moving goods that are not La Maison products. If you deem the item as faulty you must also attach photographs of your complaint for approval of return. Approved returns must be sent back to our Warehouse and Despatch located at Leichhardt – the return of items is the responsibility of the customer; unless the product has a manufacturers fault, is faulty or has a serious flaw. Damages caused by the customer during transport to their own home La Maison takes no responsibility from the time they leave our warehouse and the customer has signed and accepted collection of the item.
When collecting, the purchaser is responsible for checking the condition of goods prior to leaving the premises – the care and responsibility is then with the purchaser. Any damage claims will not be accepted after collection. If the client does not wish to use the advised freight carrier by La Maison, all damages incurred during the freight of their items will be the responsibility of the purchaser.